Cancellation & Warranty Policy

Post‑Pickup Warranty

Each piece is delivered to the customer in perfect condition. After pickup, responsibility transfers to the customer.

Any damage occurring after pickup is not covered under warranty, except for damage caused by a packaging defect. A solution will be provided according to the case, repair, replacement, or credit.

Broken Flower Warranty

Warranty for broken flowers ends once the order is picked up. Sometimes a broken flower simply adds drama, value, and story to the piece. If you still prefer to remove a broken flower, it is recommended to gently trim it rather than pull it out.

Order Cancellation for Self‑Pickup

For self‑pickup orders, the customer may cancel the purchase at any time before the pickup. In such cases, a full refund will be issued, provided the order has not been used. After pickup, no refunds will be given. Refunds will be issued to the original form of payment within 3 to 7 business days, depending on your bank or credit card issuer's processing times.

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